Hotel Happenings

Marriott Rewards, The Ritz-Carlton Rewards and SPG will become One Powerful Program
FAQs for TMCs & Travel Agents 

Exciting Changes Start SOON. On August 18, Marriott Rewards, The Ritz-Carlton Rewards, and SPG will become one powerful program to give our members more benefits and better experiences. 

  1. My customer has already linked their SPG and Rewards accounts. Does this traveler need to take action to combine their accounts or will this happen automatically?
    Beginning on the 18th of August, members may combine their accounts into one to add up their points and Elite-night balances. Yes, customers that have already linked their SPG and Rewards accounts will need to go online to combine their Marriott Rewards and SPG accounts (which will begin on the 18th of August). Once combined, the member will have one account and one member number, either their Rewards member number of their new SPG member number. Only the combined account's member number should be used in third-party Marriott International loyalty number fields to ensure a member receives credit for their stays. 
  2. My customer has already linked their SPG and Rewards accounts. What will happen to their matched Elite status in August? 
    The status matching opportunity is tier for tier (e.g., Gold get Gold, Platinum gets Platinum), even though the qualification requirements and benefits between SPG and Rewards are quite different. Further details can be found by visiting https://members.marriott.com/benefits
  3. Will my customer know about any changes to their loyalty number before the program launches?
    Our Loyalty members will be informed of any changes to their loyalty number before the program launches. We will communicate these changes via email, or via postcard to those members for whom we do not have a registered email address.

For more FAQs and to learn more click here

 

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