About ABC Global Services

ABC Global Services is a leading supplier of services and technology for travel agencies, advisors and professionals. Founded in 1978, ABC now provides services for nearly 8,000 agency locations of all sizes, covering 76 countries around the world. Through decades of cultivating relationships with hotels and other industry suppliers, ABC offers an ever-growing roster of services, including: the ABC Premier Hotel Program™, featuring more than 33,000 hotels around the world, all commissionable and many with deep discounts off BAR (best available rates); ABC’s ezBookbyABC.com hotel booking engine, which aggregates inventory across multiple distribution sources to consolidate rates and commission levels for more than 200,000 hotels globally; ABC Global CommissionPro™, which tracks and reconciles commissions for agents at no charge and chases down commissions that go unpaid longer than 90 days; and ABC Global e-Travel Alerts™ which provide agents with critical updates of world events that could lead to travel disruptions.

For more information, visit www.ABCGlobalServices.com or call (800) 722-5179.

Eric Altschul CEO ABC Global ServicesEric J. Altschul, Chief Executive Officer, ABC Global Services
ealtschul@ABCGlobalServices.com

Eric has more than 20 years of travel industry expertise in both leisure and corporate travel distribution, and a strong track record applying innovative marketing and technology strategies to help travel professionals work more effectively and efficiently. 
 
Prior to becoming CEO of ABC Global Services, Eric managed Thomas Cook North America’s Leisure Distribution business, growing the company’s retail and e-commerce business from $120 million in sales and 130 employees to $650 million in sales and more than 700 employees.  He joined Thomas Cook North America (formerly MyTravel North America) in 2006 as a consultant to the CEO, and became Senior Vice President in 2008, overseeing strategy for several companies, including ABC Global Services. 
 
Eric also held senior-level positions with American Express in its Supplier Relations Group and as Vice President of its U.S. Consulting Services business, focusing on strategic planning, innovative marketing strategies, M&As, and building industry relationships.  He was twice named a rising industry star by Travel Agent magazine. 
 
Prior to Thomas Cook, he was an independent consultant, working for clients such as Delta Air Lines, Cendant Hotels, Forte Hotels and Pegasus Solutions among others.
 
 

Klayton Killion, Executive Vice President and General Manager

Klayton Killion, Executive Vice President Hotel and Supplier Relations
kkillion@ABCGlobalServices.com

Klayton is responsible for the effective operations and ongoing development of ABC Global Services’ portfolio of core products and services that meet the varied needs of the company’s global customer base.  Having joined ABC in 1994, this 30-year industry veteran has successfully integrated process improvements, technology enhancements, and productivity programs to ensure subscribers receive the highest possible service levels. Klayton has helped ensure that ABC’s attention to customer service excellence and quality improvement has contributed significantly to the organization’s satisfied customers, high retention and ongoing success.  He is strategically focused on evaluating and preparing ABC Global Services for the next evolution in technology to best support customers.  

Killion’s career began at Marriott International, based at one of the hotel chain’s largest call centers.  While there, he honed his skills and industry knowledge, moving from reservations agent to director of operations.

 

Business Development Team

Julie Majovsky

Nina Mays

Lastenia Suarez

Julie Majovsky Nina Mays Lastenia Suarez

ABC Global Services' Business Development Managers are focused on nurturing and supporting the relationships ABC maintains with our customers. With a strong emphasis on education and development, your Business Development Manager will help ensure that you and your staff understand how to best access and utilize ABC’s product and services for your maximum benefit. Whether you require assistance accessing ABC’s rate codes, agent reference tools, our ezBook by ABC online booking engine, or information about an upcoming Up Close with ABC event, these folks are here to work with you, make your job easier, and help you succeed.

At the same time the Business Development team is charged with building and broadening ABC’s customer base to include traditional agents, at-home agents, group agencies, and CTDs.  In all cases, they are dedicated to ensuring that ABC's global product and service portfolio continues to address and meet the unique corporate and leisure needs of all our customers