ABC Global Services is a leading supplier of services and technology for travel agencies, advisors and professionals. Founded in 1978, ABC now provides services for nearly 8,000 agency locations of all sizes, covering 76 countries around the world. Through decades of cultivating relationships with hotels and other industry suppliers, ABC offers an ever-growing roster of services, including: the ABC Premier Hotel Program™, featuring more than 33,000 hotels around the world, all commissionable and many with deep discounts off BAR (best available rates); ABC’s ezBookbyABC.com hotel booking engine, which aggregates inventory across multiple distribution sources to consolidate rates and commission levels for more than 200,000 hotels globally; ABC Global CommissionPro™, which tracks and reconciles commissions for agents at no charge and chases down commissions that go unpaid longer than 90 days; and ABC Global e-Travel Alerts™ which provide agents with critical updates of world events that could lead to travel disruptions.
For more information, visit www.ABCGlobalServices.com or call (800) 722-5179.
Eric J. Altschul, Chief Executive Officer, ABC Global Services
Klayton Killion, Executive Vice President Hotel and Supplier Relations
Klayton is responsible for the effective operations and ongoing development of ABC Global Services’ portfolio of core products and services that meet the varied needs of the company’s global customer base. Having joined ABC in 1994, this 30-year industry veteran has successfully integrated process improvements, technology enhancements, and productivity programs to ensure subscribers receive the highest possible service levels. Klayton has helped ensure that ABC’s attention to customer service excellence and quality improvement has contributed significantly to the organization’s satisfied customers, high retention and ongoing success. He is strategically focused on evaluating and preparing ABC Global Services for the next evolution in technology to best support customers.
Killion’s career began at Marriott International, based at one of the hotel chain’s largest call centers. While there, he honed his skills and industry knowledge, moving from reservations agent to director of operations.
|Sheri Tyler||Nina Mays||Yvonne Long|
ABC Global Services' Business Development Managers are focused on nurturing and supporting the relationships ABC maintains with our customers. With a strong emphasis on education and development, your Business Development Manager will help ensure that you and your staff understand how to best access and utilize ABC’s product and services for your maximum benefit. Whether you require assistance accessing ABC’s rate codes, agent reference tools, our ezBook by ABC online booking engine, or information about an upcoming Up Close with ABC event, these folks are here to work with you, make your job easier, and help you succeed.
At the same time the Business Development team is charged with building and broadening ABC’s customer base to include traditional agents, at-home agents, group agencies, and CTDs. In all cases, they are dedicated to ensuring that ABC's global product and service portfolio continues to address and meet the unique corporate and leisure needs of all our customers